Dear Valued Customer,
We would like to inform you that JOYTEL will be terminating its 2G network service next month in HK. This decision follows the recent application by our Hosted MNO to the Communications Authority (CA) for approval to cease 2G services , which was completed on July.
To ensure a smooth transition, we will be providing you with detailed information and support during this period. Please note the key points below:
- Service Termination Date: The 2G service in HK will officially cease on [08 Nov 2024].
- Impact on Services: Customers using 2G devices in HK will need to upgrade to 3G, 4G, or 5G devices to continue enjoying uninterrupted service.
- Support: We are here to assist you with any questions or concerns regarding this transition. Please contact our customer service team for further information on available options and support.
We appreciate your understanding and cooperation during this transition. We will keep you informed of any further updates and ensure a seamless migration to newer network technologies.
Thank you for your continued support.
Best regards,
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